If you are unable to access X-Net for warranty claims, please access the new warranty service portal at www.service.dyson.com. The needed training materials and usernames are currently being emailed to your email accounts on file. If you have not received these updates, please check your spam folder. If not there, please reach out to usauroraservice@dyson.com for further assistance.
 
Please note: All changes made to this system are recorded in an audit trail and can be traced back to an individual user, login and computer.
You are responsible for ensuring that your Dyson password remains secret. If you feel that it has been discovered you must change it immediately.